At PendantsBazaar, most of our jewelry pieces are custom-made and handcrafted specifically for each order. Because of this, please carefully review our return and refund policy before placing an order.

⚠️ All Sales Are Final Due to the custom and handcrafted nature of our products, all sales are final. We do not accept returns or exchanges unless an item arrives defective or incorrect, or qualifies under our non-custom return policy below.

Production & Delivery Time

All orders are made to order.

Typical timeline:

• Production time: 10–20 business days depending on the product
• Shipping time: 7–15 business days depending on destination

In total, orders usually arrive within 3–4 weeks. During busy seasons, holidays, or workshop maintenance periods, delivery may take slightly longer.

By placing an order with PendantsBazaar, customers acknowledge and accept this production timeline.

Custom & Personalized Items (Non-Returnable)

The majority of products sold by PendantsBazaar are custom or personalized.

These items cannot be returned or refunded, including but not limited to:

• Custom name necklaces
• Custom photo necklaces
• Engraved jewelry
• Personalized pendants
• Made-to-order items

These products are created specifically for each customer and cannot be resold. All sales are final unless the item is defective.

Returns for Non-Custom Items

In some cases, non-custom and non-personalized items may be eligible for a return under the following conditions:

• The return request must be made within 15 days of receiving the item
• The item must be returned in its original packaging, unused and in the same condition as received
• Return shipping costs are the responsibility of the customer
• Once we receive the returned item, our team will inspect it to verify its condition
• If approved, a refund will be issued to the original payment method

Please contact us before sending any return to receive instructions and confirm eligibility.

Order Changes or Cancellations

 Customers may request order changes or cancellations within 12 hours of placing the order. After this period, production may have already started and cancellations are no longer possible.

Damaged or Defective Items

 If your item arrives damaged, defective, or incorrect, we will gladly arrange a replacement.

You must contact us within 7 days of delivery and provide:

• Order number
• Photos or video showing the issue

Once verified, we will send a replacement item at no additional cost. Refunds are not typically issued for damaged items when a replacement can be provided.

Chain Replacement

 If a chain arrives damaged or broken, we will send a replacement chain. This does not qualify for a full refund since the pendant itself remains functional.

Lost, Delayed, or Stolen Packages

 Once an order has been shipped, delivery is handled by the shipping carrier. If tracking shows "Delivered," PendantsBazaar is NOT responsible for lost or stolen packages.

Customers should:

• Check with neighbors or family members
• Check mailbox or safe delivery locations
• Contact the courier directly

We will assist customers in opening a carrier investigation when possible.

Incorrect or Incomplete Address

 Customers are responsible for providing a complete and accurate shipping address. If a package is returned due to an incorrect address, incomplete address, or failed delivery attempts, the customer will be responsible for reshipping costs.

Refund Eligibility

 Refunds may only be issued if:

• The item arrives defective and cannot be replaced
• The order was cancelled before production began
• The item cannot be delivered due to circumstances within our control
• A non-custom item is returned within 15 days in original condition and approved after inspection

Refunds will not be issued for:

• Custom or personalized items
• Orders already in production
• Orders delayed due to shipping carriers
• Packages marked "Delivered" by tracking

Chargebacks & Payment Disputes

 Customers are encouraged to contact PendantsBazaar Support before opening a payment dispute. Opening fraudulent disputes for delivered or custom-made items may result in:

• Evidence being submitted to the payment provider
• Permanent blocking from future purchases
• Collection actions where applicable

We keep records of order confirmations, production logs, and shipping tracking for dispute resolution.

Contact:

 For assistance, please contact:

PendantsBazaar Support Email: pendantsbazaar@outlook.com

Website: www.pendantsbazaar.com